Our Apostilles Services come with a Money-Back Guarantee.
We guarantee our service, with money-back guarantees for our California Apostille and Certifications Service, and our U.S. Federal Apostille and Authentications Service.
California Apostille Money-Back Guarantee
For our California Apostille Services, we guarantee that your documents will be submitted to the California Secretary of State counter within 1 business day, for all documents submitted to us (either via courier or in-person), at our location 7985 Santa Monica Blvd. Suite 109-450 in West Hollywood, CA 90046. Documents submitted before 12:00PM will be processed within 1 business day, and shipped back to you immediately (that day) via Fed Ex. Documents submitted after 12:00PM will be considered to have been received on the next business day. Documents with errors (and cannot receive Apostilles or Certification) are ineligible for this guarantee. If your documents are processed later than 1 business day after we receive it, and it’s our error for the delay, you will receive a $55 refund for the first document in your order, and $20 for each additional document in your order, and we will still process your documents urgently! Exceptions to the Guarantee: there will be no refund under this Money-Back Guarantee for late shipment if there is a disruption in service at the California Secretary of State’s office in Los Angeles, including computer malfunction, fire drills, disasters in the building, evacuation of the office, acts of God, and other rare situations where their normal operations are disrupted.
US Apostille Money-Back Guarantee
For our US Federal Apostille Services, your documents are normally processed and shipped back to you to receive within 8 days that we receive it. Our Money-Back Guarantee is that if you don’t get the documents back within 10 business days, we will refund you $75 for the first document plus $40 for each additional document in your order. Exceptions to the Guarantee are: inclement weather, Fed Ex service disruptions, acts of God, natural disaster, war, and closure of the U.S. Dept. of State.
Requesting Your Money Back
We will refund your money if it has been determined that we were late in processing your order (as defined above), and that you meet all of the requirements of the guarantee. Payments paid by Credit Card will be refunded to you via Pay Pal. Payments paid by check will be refunded in the form of a check written by Hollywood Notary Dot Net.
Thank you for choosing Hollywood Notary Dot Net for your California Apostille Service and U.S. Federal Apostilles Service needs!